IBR Marine | Policies and Procedures

1. Return and Refund Policy

All products and services provided by IBR Marine are custom-made to meet the specific needs of each client. As such, no returns or refunds will be accepted once the design has been approved and production has commenced. We encourage clients to thoroughly review all design specifications before providing final approval.

 

2. Warranty Policy

We take pride in using only high-quality, American-made materials. Our Form Decking comes with a 10-year limited warranty, covering defects in manufacturing and material integrity. All other custom products are covered by a 2-year warranty, which includes defects in materials and craftsmanship.

 

Warranty Exclusions:

• Damage due to improper installation (if not installed by IBR Marine)

• Normal wear and tear

• Neglect or misuse of the product

• Environmental factors such as sun exposure, saltwater damage, or severe weather conditions

 

3. Financing Options

IBR Marine offers flexible financing options through PayPal Credit, Afterpay, Klarna, and Affirm. These options may include installment plans, deferred payments, or no-interest promotions, depending on the provider. Approval is subject to the terms of the financing company, and IBR Marine is not responsible for any issues related to the approval process.

 

4. Design Approval Process

A thorough design process is conducted with every client. This includes detailed drawings, material samples, and a final design presentation. Clients must provide written approval before production begins. Any changes requested after this approval may incur additional costs and extend the delivery timeline.

 

5. Cancellations

Cancellations are only allowed before production begins. Once production has started, the order is considered final, and no refunds will be issued. If the client wishes to make changes after production has begun, additional fees may apply.

 

6. Maintenance and Care

Proper maintenance of marine products is crucial to ensure longevity. IBR Marine provides a care guide with all products. Following these instructions is necessary to keep the warranty valid. We offer maintenance services for an additional fee if needed.

 

7. Privacy Policy

IBR Marine respects your privacy. We collect and use your personal information only for the purposes of processing orders, providing customer support, and improving our services. We do not share your personal information with third parties, except as necessary to process payments or comply with legal obligations.